Refund Policy

Refund Policy for UnIELTS Website
Thank you for visiting the UnIELTS website. This refund policy outlines the terms and conditions for refunds pertaining to the products and services offered on our website. Please read this policy carefully before making any purchase. By accessing or using our website, you acknowledge and agree to abide by the terms set forth in this refund policy.
Refund Eligibility
1.1. UnIELTS offers a range of products and services, including online courses, study materials, and other digital resources. Due to the nature of these digital products, we generally do not provide refunds.
1.2. All sales are final, and we do not offer refunds or exchanges for change of mind, purchase errors, or if you are unable to access or use the purchased products or services for any reason.
1.3. We reserve the right to determine refund eligibility on a case-by-case basis at our sole discretion, only in extraordinary circumstances and in accordance with applicable laws.Non-Refundable
Products and Services
2.1. The following products and services are non-refundable:
a) Online courses, including access to course materials, videos, and other educational resources.
b) Digital study materials, including e-books, practice tests, and audio materials.
c) Any other digital products or services purchased directly from UnIELTS.
Technical Issues
3.1. While we strive to ensure uninterrupted access to our website and provide a seamless user experience, technical issues may occasionally arise that are beyond our control. However, technical issues do not constitute grounds for a refund.
3.2. If you encounter technical difficulties, we recommend reaching out to our customer support team for assistance. We will make every effort to resolve the issue promptly and provide alternative solutions if necessary.
Refund Requests
4.1. In the event of extraordinary circumstances or in accordance with applicable laws, refund requests may be considered at the sole discretion of UnIELTS.
4.2. Refund requests must be made in writing via email or through our designated refund request form within the specified time frame. The request should include a detailed explanation of the circumstances justifying the refund.
4.3. UnIELTS will review refund requests on a case-by-case basis and may require additional information or documentation to support the request.
4.4. Refund requests received after the specified time frame or lacking sufficient justification will not be processed.
Modification and Termination
5.1. UnIELTS reserves the right to modify, suspend, or terminate this refund policy at any time, without prior notice, in its sole discretion. Any modifications to the refund policy will be effective immediately upon posting on the website.
5.2. In the event of termination of this refund policy, all refund requests received prior to the termination date will be processed in accordance with the terms in effect at the time of the request.
Please note that this refund policy applies solely to purchases made directly through the UnIELTS website. If you have made a purchase through a third-party platform or reseller, please refer to their refund policy for more information.By using the UnIELTS website and making any purchase, you acknowledge that you have read, understood, and agreed to this refund policy. If you have any questions or require further clarification, please contact our customer support team.